This scam has been going around for months. See this article… and this one… and this one. Since at least 2021, an email scam has targeted victims with the claim that Norton had renewed their annual membership subscriptions. Some of the scam renewal emails mentioned Norton Total Protection, Norton Total All Round Security, Norton 360, Norton 360 Auto Edition, Norton PC Life, Norton Family All Device, and Norton LifeLock. Turns out, a few of these weren’t even real Norton products. We looked into these emails, which are in fact part of a known “phishing” operation aimed at tricking recipients into divulge (sic) private information. The phone number listed in some of the Norton scam emails was 76. We called the number knowing that the whole thing was a ruse. We were connected to a scammer who may have been located in a foreign call center. The scammer asked for the invoice number in the email. The emails claimed that a payment had been successfully processed to renew a Norton subscription. However, this was nothing more than a fake set up for the scam. The goal for the scammers was for consumers to respond by email or phone to ask for a refund for the supposed Norton product renewal. In reality, they would take the financial information and attempt to steal funds… The scammers eventually would ask for bank account or credit card details, claiming that a refund would be processed. The more informed you are the less afraid you’ll be and the less the chances are that you’ll become a victim.
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